You've got your delivery logistics down, and now it's time to dig into the details. Here are some frequently asked questions about our meals, ordering process, and payment methods.
How often does the menu change?
Variety is the spice of life, and we love to keep things fresh. We aim to add at least two new meals or snacks to the menu every several weeks. So, you can always look forward to exciting new flavours and options.
My favourite meal just got taken off the menu, will it come back?
We totally get it; sometimes, a particular meal becomes your absolute favourite. The good news is, we plan to bring back all the most popular meals at some point in the future. There might be some variations, like swapping white rice for brown rice, but your favourites will make a comeback.
Will my meals be fresh or frozen?
When it comes to the quality of your meals, freshness is our top priority.
We take pride in serving you only the freshest meals possible. Every dish is crafted to order and then sealed with nitrogen gas. Nitrogen is not only completely safe but also highly effective in preserving the initial taste and quality of your meals.
It helps prevent microbial, enzymatic, and physical deterioration, ensuring that your food remains fresh for an extended period, typically around two weeks. This means you can enjoy your meals with confidence, knowing they have been prepared and preserved to the highest standards.
How long will my meal last?
The shelf life of your meals is an important consideration, and when stored correctly and sealed, your meals should remain fresh for approximately 10-14 days in the refrigerator.
For precise guidance, we recommend checking the "best before" date printed on the nutrition label, which serves as a reliable reference point to ensure you enjoy your meals at their peak freshness.
Can I freeze my meals?
For your convenience and flexibility, most of our meals are freezer-friendly. This means you can stock up on your favourite dishes and enjoy them at your convenience. However, it's essential to note that not all meals are suitable for freezing.
For your convenience, we provide information on whether a meal can be frozen on our website, allowing you to plan your meal storage accordingly.
When stored in the freezer, our frozen meals can maintain their quality for up to three months, giving you the freedom to enjoy our delicious offerings on your own schedule.
How long do I reheat my meals for?
We've made reheating a breeze. Simply remove the film and microwave at 60% power level for 3-4 minutes. Check to ensure your meal is heated thoroughly. If not, give it a stir and microwave for an additional 30 seconds to 1 minute. Let it stand for 2-3 minutes, and you're ready to enjoy.
For frozen meals, remove the film and microwave for 6-8 minutes at 60% power level. Again, check for thorough heating, stir if needed, and let it stand for a few minutes before digging in. Please note that microwave times can vary, so be sure your meal reaches an internal temperature of at least 70 degrees Celsius.
Do you have gluten-free options?
Absolutely. All our meals are gluten-free by ingredient, so you can savour your dishes without worry.
Do you have vegetarian or vegan options?
Your health and safety are paramount to us, and we take allergies very seriously.
To provide you with the information you need, we've made sure that allergy warnings for each meal are clearly stated on our website under the 'Nutrition Information' tab. This transparency allows you to make informed choices about the meals that are safe for you to consume.
Additionally, we list all ingredients on each packaged meal, making it easy for you to double-check for any allergens of concern.
How do I add my meals to MyFitnessPal?
Keeping track of your nutrition is easy with Fit Food Perth.
We've made sure that integrating our meals into your MyFitnessPal account is a seamless process. Simply search for 'Fit Food Perth' in MyFitnessPal, and you'll find all our meals listed in the search results.
Now, let's explore the nitty-gritty of ordering and payment to make your Fit Food Perth experience seamless.
Is there a minimum order?
Yes, we have a minimum order amount of $60. This ensures you have enough delicious meals to keep you satisfied.
Do I need to sign up for a contract?
Nope, no contracts here!
We believe in offering our customers maximum flexibility. You can order at your leisure, as often as you like, without any long-term commitments. We want you to enjoy the convenience of our service without feeling tied down by contracts or obligations.
Do I have to make an account?
Yes, we do require everyone to create an account.
This step happens before you complete your final checkout, and it's designed to streamline the ordering process for you. By creating an account, you'll have access to a personalised experience, including order history, saved preferences, and a smoother checkout process.
We value your time and want to make your Fit Food Perth experience as efficient and enjoyable as possible, and having an account helps us achieve that.
Why can't I check out even though I have items in my cart?
To check out, you need to reach our minimum order amount of $60.
We've set this threshold to ensure that you have a sufficient selection of meals to meet your dietary and nutritional needs. Once you've added $60 worth of products to your cart, the 'checkout' button will appear, allowing you to proceed to payment.
If you're using a discount code, please make sure that your cart still totals $60 after applying the discount. We want to make sure you get the most value out of your order while maintaining our minimum order requirement.
How do I pay?
Paying is a breeze on our website. Once you have $60 worth of products in your cart, you can proceed to checkout. We accept payments via debit or credit card, as well as PayPal.
Our secure payment processing system ensures that your financial information is handled with the utmost care and protection.
We hope this instalment of our FAQ series answers your questions and helps you make the most of your Fit Food Perth experience.
If you have more questions or need further assistance, don't hesitate to reach out.